Privacy Policy 

Effective Date: [May 2025] 

Our Commitment to Your Privacy

 

Questor Financial Corp (“Questor,” “we,” “us,” or “our”) is a leasing brokerage dedicated to connecting clients with lending partners to facilitate equipment leasing and financing solutions. We are committed to protecting your personal information through all our business processes and ensuring transparency in how we collect, use, disclose, retain, and protect the information you provide to us.

This privacy policy applies to all personal information collected by Questor in the course of conducting business and will continue to apply for as long as we hold your information, including for a reasonable time after the termination of your relationship with us. By providing us with information, you consent to the collection, use, and sharing of your information as outlined in this policy.

 

Information We Collect

 

When you apply for our services or maintain a relationship with us, we may collect various types of information:

Contact Information:
Name, address, email address, social media addresses, and telephone numbers for communication purposes.

Identity Information:
Date of birth, occupation, nature of business, and identification documents such as driver’s license or utility bills to verify your identity and prevent fraud.

Financial Information:
Income, assets, liabilities, transaction history, payment history, credit history, and account activity to understand your needs and determine suitability for products and services.

Credit Bureau Information:
Information obtained from credit bureaus, credit reporting agencies, and financial services databases to assess creditworthiness and prevent fraud.

Social Insurance Number (SIN):
Used to verify and report credit information with credit bureaus and to confirm your identity while keeping your information separate from others with similar names.

 

How We Use Your Information

Primary Purpose – Leasing Brokerage Services

As a leasing brokerage, we use your information to:

• Evaluate your creditworthiness and leasing eligibility

• Share your personal, business, and financial information, including credit information, with our lending partners for the express purpose of obtaining credit approvals and lease financing

• Match you with appropriate lending partners based on your qualifications and needs

• Process and facilitate leasing transactions

• Satisfy legal and regulatory requirements

 

Additional Uses

We may also use your information to:

• Communicate with you about services and applications

• Confirm your identity and prevent fraud

• Provide customer support and respond to inquiries

• Make offers for products and services that may be suitable for you

• Collect debts owed to us

• Improve our services and maintain security

 

Consent and Information Sharing

 

Your Consent

By clicking on website hyperlinks, submitting forms on our website, providing information through applications, or otherwise engaging with our services, you consent to:

• The collection, use, and disclosure of your personal information as outlined in this policy

• Receive communications from Questor Financial Corp by email, phone, text message, or other forms of electronic communication

• Our sharing of your information with lending partners for credit evaluation purposes

You understand that you can withdraw your consent to receive electronic messages at any time by:

• Clicking “unsubscribe” links in our emails

• Contacting us directly using the information provided below

• Following opt-out instructions in our communications

 

Information Disclosure

 

We share your personal and financial information with our lending partners specifically for obtaining credit approvals and lease financing. This sharing is essential to our role as a leasing brokerage.

We may also disclose your information:

• To service providers who assist in evaluating eligibility for requested products and services

• When reporting transaction activity to credit reporting agencies

• When required or permitted by law (such as court orders or subpoenas)

• With your explicit consent for other purposes

 

What We Don’t Do

We never sell your personal information to third parties. Your information is shared only as necessary to facilitate leasing transactions, provide our services, or as required by law.

 

Cross-Border Information Transfer

 

Your information may be processed and stored by our service providers in other countries, including the United States. By using our services, you consent to the transfer of information outside of Canada to countries that may have different data protection rules, including the right of law enforcement and government agencies to access personal information.

 

Data Security and Protection

 

Our Responsibilities

We protect your personal information using physical, technological, and organizational safeguards appropriate to the sensitivity of the information. Our security measures include:

• Password-protected computer systems

• Security codes on physical access points

• Firewalls and security software

• Employee training on confidentiality

• Contractual requirements for third-party service providers

Important Security Notice:  We will never ask for your passwords, PINs, or login information via email. If you receive such requests, do not respond and report them to us immediately.

 

Your Responsibilities

You share responsibility for protecting your information by:

• Using strong, unique passwords that you don’t share

• Never leaving computers unattended while accessing our services

• Logging out completely when finished

• Keeping your browser and security software updated

• Only accessing our services from secure, trusted networks

 

Data Retention and Accuracy

We retain your information for the longer of: (a) the duration required to provide products and services to you, or (b) our legal and regulatory requirements. This may require retaining information beyond the end of our relationship.

If you believe any personal information we have about you is inaccurate, you may request that we review and correct errors. We will review such requests and update information as appropriate.

 

Your Privacy Rights

 

Subject to legal exceptions, you have the right to:

• Know what personal information we have about you

• Access your personal information (we will respond within 30 days)

• Request corrections to inaccurate information

• Withdraw consent for certain uses (subject to legal and contractual obligations)

Access may be limited or denied if required by law, related to legal proceedings, would impact another person’s privacy, or if the request is frivolous.

 

Electronic Communications

 

Our communications may include:

• Updates on your leasing applications and account status

• Information about our services and offers

• Administrative notices and important updates

• Marketing communications related to leasing and financing solutions

 

Cookies and Website Technology

 

We use session and persistent cookies on our websites to enhance your browsing experience, distinguish you from other users, and improve our services. By using our websites, you agree to our use of cookies. You can block cookies through your browser settings, though this may limit your ability to access certain parts of our site.

 

Contact Information and Privacy Officer

 

If you have questions about our privacy practices, wish to access or update your personal information, or need to withdraw consent for electronic communications, please contact us:

Questor Financial Corp Privacy Officer [info@questorfinancial.com or  905 695 0955 x 235]

 

Changes to This Policy

 

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated by posting the updated policy on our website with a new effective date.

 

Compliance

 

This privacy policy is designed to comply with applicable Canadian privacy laws and regulations. If you have concerns about our privacy practices, please contact us directly so we can address any issues promptly.