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To assist you in better understanding our product, here are some of the most frequently asked questions in the leasing/financing business.

OUR PROCESS       END OF TERM OPTIONS      OTHER FAQ

OUR PROCESS

Quote

With a Q Link Quote, simply click the desired payment and all the data is transferred into the online credit application to complete and submit instantly into our credit queue. If the vendor equipment quotation was not already attached, please upload it with your credit application or email it into us.

If credit is for a repeat customer simply forward a vendor quote and advise us if any information has changed. We'll take care of the credit application for the client.


Credit

Should we require more information to complete the credit approval we will contact the customer directly to obtain supporting data.

An email will be issued copying the customer and the vendor advising of the credit decision, typically within 4 hours.


Documentation

Your Questor representative will contact the client to verify details and to answer any questions they may have before issuing lease documents via email.

After the customer signs back the required documentation, Instructions to Invoice are emailed, again to all parties, and the vendor delivers and/or installs the equipment.


Funding

Upon receipt of the vendor's invoice, Questor verifies delivery and submits the lease for funding. Vendor funds are typically transferred by electronic payment and are usually processed within 24 hours of confirmation of delivery.


Customer Service

After booking, the customer receives a Welcome Letter detailing the lease number and specifics for their records.

Questor keeps an eye on all leases in our portfolio and touches base regularly with customers to ensure their end of term options are exercised and updated contact information is always handy.

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